Bookings, Cancellations and Changes

The following terms apply to all appointments made for Monday to Saturday We require a 50% booking deposit for all treatments and payment in full for any treatments charged at £10 or under. At least 24 hours notice is requested if you need to cancel or change your appointment; otherwise the late cancellation costs as laid out below will be charged. Cancellation or change of treatment times within 24 hours of your booking will incur a charge of 50% of the full treatment value or full payment for treatments if under £10. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.

Changes to your appointment after booking

If a requested therapist is not available at the time of your appointment due to unforeseen circumstances such as illness, we reserve the right to transfer the booking to an alternative therapist. Rarely, due to circumstances beyond our control, it is necessary to cancel or reschedule an appointment time, however if this is necessary, we will contact you by telephone as soon as possible.

Group Bookings

Applies to couple or group bookings: A minimum of 72 hours notice is required for cancellations or changes to appointments otherwise the charges outlined in bookings, changes and cancellations will apply.

Late Arrival for Treatments

Please note that if guests arrive late for an appointment the treatment time will be shortened to ensure subsequent treatments run on time. The full price of the treatment will be charged.

Mobile Phones

The Management request that all mobile phones be turned off or placed on silent whilst in the salon to ensure a relaxed atmosphere and to ensure that others are not disturbed during quiet treatments.

Children

Please note that minors requiring treatments must be accompanied by a responsible adult. We ask that adults bringing small children into the salon ensure that their noise levels are kept to a minimum to avoid the disturbance of other guest’s treatments.

Client Confidentiality

We take the issue of client confidentiality very seriously. All personal information and treatment details are kept securely and in confidence and will not be disclosed to any third party outside of the pamperbanana business.

Gift Vouchers

Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be sold, redeemed for cash or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. Our late cancellation terms also apply to gift vouchers, which will be voided at the salon should you fail to give the required notice or fail to arrive for your appointment.

pamperbanana Gift Vouchers are not redeemable against the following items or

services:

• Salon retail products

• Specialist treatments e.g. Botox, Fillers etc

Payment

We accept all major credit and debit cards. All prices displayed are inclusive of VAT at the current rates and are correct at the time of publishing.

We reserve the right to change or withdraw any prices, terms, conditions or offers at any time without prior notice. We also reserve the right to refuse a booking.